Shipping & Delivery Policy
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to many customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. (Please note that this policy only applies to items purchased from carplay2auto.com)
Methods & Delivery Time
We offer FREE & FAST international shipping as standard shipping. Here below is a list of shipping times for major countries:
|Countries||Generally Delivery Time|
|United States/ Canada||About 1 - 2 Weeks;|
|Australia/ New Zealand||About 1 - 2 Weeks;|
|UK/ Ireland||About 1 - 2 Weeks;|
|Germany/ France||About 1 - 2 Weeks;|
|Other EU countries||About1 - 3 Weeks;|
|Middle East countries||About 1 - 3 Weeks;|
|Hong Kong/ Taiwan/ Japan||About 1 Week;|
|Rest of the world||About 2 - 4 Weeks;|
Please forgive us, affected by COVID-19, there will be some delay on the delivery.
- Before the shipping, please allow us 1-3 working days for processing your order. (Public Holidays/Weekends excluded)
- Processing time may be delayed if your shipping address is questionable and your order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received.
In seldom cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
1. If your shipping address is in the United States, please note that we do not offer delivery for Colorado, Alaska, Hawaii, Puerto Rico, and Guam.
2. P.O. Box or APO/FPO/DPO and International delivery are not available now.
- You will receive the first email notification of the shipping details once the parcel has been shipped.
- The tracking number will be sent out to your email 1-2 working days after you received the first notification email.
- We recommend that you register an account on our website to keep track of your order.
- Parcel Tracking Site: https://www.17track.net/en. (It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)
If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier.
- We are not responsible for the incorrect address filled in by the customer. Please note that the address could not be modified if the item has already shipped.
- A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 10% of the total charge per item.
If you have any questions, please CONTACT US.